Privacy Policy

1. Introduction

JobyDesk ("we", "our" or "us") operates the JobyDesk field service management platform, including the website at jobydesk.com, the web application at app.jobydesk.com and the JobyDesk mobile applications (collectively, the "Service"). This Privacy Policy explains how we collect, use, share and protect information about you when you use our Service. By using JobyDesk, you agree to the practices described in this policy.

2. Information we collect

We collect information you provide directly to us, including your name, email address, phone number, business name, billing information and any content you create within the Service such as job records, customer information, invoices and notes.

We also collect information automatically when you use the Service, including IP address, browser type, device information, pages visited, time spent on pages and other usage data. If you use our mobile app, we may collect device location data when the GPS tracking feature is enabled during work hours.

We collect information from third parties such as payment processors, calendar services and other integrations you choose to connect to your account.

3. How we use your information

We use the information we collect to provide, maintain and improve the Service; process transactions and send related information including invoices and receipts; send technical notices, updates, security alerts and support messages; respond to your comments and questions; send marketing communications where you have opted in; monitor and analyze usage patterns to improve the Service; detect, prevent and address technical issues and fraud; and comply with legal obligations.

4. How we share your information

We do not sell your personal information to third parties. We share your information only in the following circumstances:

Service providers: We share information with third-party vendors who perform services on our behalf, such as payment processing (Stripe), cloud hosting, email delivery, and customer support tools. These providers are contractually required to use your data only to provide services to us.

Business transfers: If JobyDesk is acquired by or merges with another company, your information may be transferred as part of that transaction.

Legal requirements: We may disclose information if required by law, legal process or governmental request.

With your consent: We may share information with third parties when you give us explicit permission to do so.

5. Data retention

We retain your account information for as long as your account is active or as needed to provide you the Service. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or compliance reasons. Job records, invoices and financial data may be retained for up to 7 years for tax and legal compliance purposes.

6. Security

We take the security of your data seriously. We use industry-standard encryption (TLS) for data in transit and encrypt sensitive data at rest. Access to personal data is restricted to employees who need it to perform their job functions. Payment card data is handled by Stripe and is never stored on our servers. While we take reasonable steps to protect your information, no security system is impenetrable and we cannot guarantee the absolute security of your data.

7. Cookies

We use cookies and similar tracking technologies to operate and improve the Service. Essential cookies are required for the Service to function and cannot be disabled. Analytics cookies help us understand how customers use JobyDesk so we can improve it. You can control non-essential cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

8. Your rights

Depending on your location, you may have the right to access the personal information we hold about you; correct inaccurate personal information; request deletion of your personal information; object to or restrict our processing of your personal information; and receive a copy of your personal information in a portable format.

To exercise any of these rights, please contact us at hello@jobydesk.com. We will respond to your request within 30 days.

9. Children's privacy

JobyDesk is not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will delete that information promptly.

10. Third-party links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through JobyDesk.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice in the Service. Your continued use of the Service after changes take effect constitutes your acceptance of the revised policy. The date at the top of this page reflects when the policy was last updated.

12. Contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

JobyDesk Email: hello@jobydesk.com