Dispatch jobs your way —
app, SMS or email
Not every tech uses a smartphone. JobyDesk lets you dispatch jobs via the mobile app, a text message or email — so every tech gets their job details instantly, no excuses.
Built for how field service actually works
Your team uses different devices. JobyDesk meets every tech where they are.
Dispatch via mobile app
Techs with the JobyDesk app get an instant push notification with full job details — customer name, address, service type, notes and navigation. One tap and they're on their way.
Send job details by SMS
No smartphone? No problem. Send full job details as a text message to any phone. The tech gets the address, customer info and job notes — no app required.
Send job details by email
For techs who prefer email, send a formatted job summary with all the details they need. Works on any device — phone, tablet or laptop.
Dispatch in under 60 seconds
From the moment a customer calls to the moment a tech is confirmed and on the way — the entire process takes less than a minute. Fast dispatch means faster service and happier customers.
Real-time tech locations
See where all your techs are on a live map. Assign the closest available tech to new jobs and give customers accurate ETAs based on real-time location.
Reassign and update instantly
Plans change. Reassign a job to a different tech in seconds — they get the updated details immediately via whichever method they use. No confusion, no missed updates.
Smart tech selection
When assigning a job, see every tech sorted by availability and job type match. Available techs show first, busy ones are grayed out — pick the right person in seconds.
Job type matching
Assign job types to each technician — HVAC, electrical, locksmith, plumbing. When dispatching, only qualified techs are recommended so you never send the wrong person to a job.
Always assign the right tech, every time
When you open the assign screen, JobyDesk shows you every tech filtered by availability and job type. No guessing, no calling around — the right person is right there at the top of the list.
- ✓Available techs shown first, busy ones grayed out
- ✓Job-type qualified techs highlighted at the top
- ✓See each tech current job and estimated finish time
- ✓Filter by skill, location or availability with one click
- ✓Prevents assigning unqualified techs to specialist jobs
Every detail they need, delivered instantly
Whether by app, SMS or email — your tech gets everything they need to show up professional and prepared.
- ✓Customer name and phone number
- ✓Full address with one-tap navigation
- ✓Service type and description
- ✓Internal notes and special instructions
- ✓Scheduled time and any time constraints
- ✓Job ID for tracking and reference
How dispatching works
From incoming call to tech on the road in under 60 seconds.
"I have one tech who refuses to use a smartphone. With JobyDesk I just send him a text and he gets everything he needs. My other guys use the app. Everyone is happy and nobody misses a job."
Ready to dispatch faster?
Start free and see how fast your team can move when every tech gets their jobs instantly.